{"id":1361,"date":"2024-07-11T14:19:51","date_gmt":"2024-07-11T12:19:51","guid":{"rendered":"https:\/\/aspireza.com\/demo\/?page_id=1361"},"modified":"2024-07-11T15:37:17","modified_gmt":"2024-07-11T13:37:17","slug":"resolving-conflict","status":"publish","type":"page","link":"https:\/\/aspireza.com\/demo\/team-engagement-toolbox\/resolving-conflict\/","title":{"rendered":"Resolving Conflict"},"content":{"rendered":"<style>.kb-row-layout-id1361_27ca2e-e7 > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id1361_27ca2e-e7 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id1361_27ca2e-e7 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:0em;padding-right:0em;padding-bottom:0em;padding-left:0em;grid-template-columns:minmax(0, 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.kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:flex-start;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1361_d810c0-c9 inner-column-1\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id1361_c97a87-85{margin-top:0px;margin-bottom:0px;}.kb-row-layout-id1361_c97a87-85 > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id1361_c97a87-85 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id1361_c97a87-85 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:1em;padding-right:1em;padding-bottom:8em;padding-left:1em;grid-template-columns:minmax(0, calc(70% - ((var(--global-kb-gap-md, 2rem) * 1 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kb-theme-content-width\">\n<style>.kadence-column1361_12ead6-33 > .kt-inside-inner-col{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kadence-column1361_12ead6-33 > .kt-inside-inner-col,.kadence-column1361_12ead6-33 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1361_12ead6-33 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1361_12ead6-33 > .kt-inside-inner-col{flex-direction:column;}.kadence-column1361_12ead6-33 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1361_12ead6-33 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1361_12ead6-33{position:relative;}.kadence-column1361_12ead6-33, .kt-inside-inner-col > .kadence-column1361_12ead6-33:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}@media all and (max-width: 1024px){.kadence-column1361_12ead6-33 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1361_12ead6-33 > .kt-inside-inner-col{padding-bottom:0px;flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1361_12ead6-33 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1361_7bb1bd-52, .wp-block-kadence-advancedheading.kt-adv-heading1361_7bb1bd-52[data-kb-block=\"kb-adv-heading1361_7bb1bd-52\"]{margin-top:0px;margin-right:0px;margin-bottom:30px;margin-left:0px;text-align:left;font-size:80px;line-height:1.2em;font-weight:200;font-style:normal;font-family:Nunito;}.wp-block-kadence-advancedheading.kt-adv-heading1361_7bb1bd-52 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1361_7bb1bd-52[data-kb-block=\"kb-adv-heading1361_7bb1bd-52\"] mark.kt-highlight{font-weight:700;font-style:normal;color:var(--global-palette3, #1A202C);-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1361_7bb1bd-52 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1361_7bb1bd-52[data-kb-block=\"kb-adv-heading1361_7bb1bd-52\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading1361_7bb1bd-52, .wp-block-kadence-advancedheading.kt-adv-heading1361_7bb1bd-52[data-kb-block=\"kb-adv-heading1361_7bb1bd-52\"]{font-size:70px;text-align:center!important;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading1361_7bb1bd-52, .wp-block-kadence-advancedheading.kt-adv-heading1361_7bb1bd-52[data-kb-block=\"kb-adv-heading1361_7bb1bd-52\"]{font-size:40px;}}<\/style>\n<h1 class=\"kt-adv-heading1361_7bb1bd-52 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading1361_7bb1bd-52\">Resolving <mark class=\"kt-highlight\">CONFLICT<\/mark><\/h1>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1361_da9102-2c, .wp-block-kadence-advancedheading.kt-adv-heading1361_da9102-2c[data-kb-block=\"kb-adv-heading1361_da9102-2c\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1361_da9102-2c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1361_da9102-2c[data-kb-block=\"kb-adv-heading1361_da9102-2c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1361_da9102-2c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1361_da9102-2c[data-kb-block=\"kb-adv-heading1361_da9102-2c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading1361_da9102-2c wp-block-kadence-advancedheading has-kb-palette-2-color has-text-color\" data-kb-block=\"kb-adv-heading1361_da9102-2c\"><strong>A TEAM TOOL:<\/strong> COMPETENCE &amp; PERFORMANCE<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column1361_965715-8e > .kt-inside-inner-col,.kadence-column1361_965715-8e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1361_965715-8e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1361_965715-8e > .kt-inside-inner-col{flex-direction:column;}.kadence-column1361_965715-8e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1361_965715-8e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1361_965715-8e{position:relative;}@media all and (max-width: 1024px){.kadence-column1361_965715-8e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1361_965715-8e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1361_965715-8e inner-column-2\"><div class=\"kt-inside-inner-col\"><style>.kadence-column1361_062abd-d2 > .kt-inside-inner-col{padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em;}.kadence-column1361_062abd-d2 > .kt-inside-inner-col{box-shadow:0px 6px 10px -4px rgba(0, 0, 0, 0.2);border-top:1px solid #f4f4f4;border-right:1px solid #f4f4f4;border-bottom:1px solid #f4f4f4;border-left:1px solid #f4f4f4;}.kadence-column1361_062abd-d2 > .kt-inside-inner-col,.kadence-column1361_062abd-d2 > .kt-inside-inner-col:before{border-top-left-radius:5px;border-top-right-radius:5px;border-bottom-right-radius:5px;border-bottom-left-radius:5px;}.kadence-column1361_062abd-d2:hover > .kt-inside-inner-col{border-top:1px solid #f89824;border-right:1px solid #f89824;border-bottom:1px solid #f89824;border-left:1px solid #f89824;}.kadence-column1361_062abd-d2:hover > .kt-inside-inner-col{box-shadow:0px 30px 50px -40px rgba(0, 0, 0, 0.4);}.kadence-column1361_062abd-d2 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1361_062abd-d2 > .kt-inside-inner-col{flex-direction:column;}.kadence-column1361_062abd-d2 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1361_062abd-d2 > .kt-inside-inner-col{background-color:#fdfdfd;}.kadence-column1361_062abd-d2 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1361_062abd-d2{position:relative;}@media all and (max-width: 1024px){.kadence-column1361_062abd-d2 > .kt-inside-inner-col{border-top:1px solid #f4f4f4;border-right:1px solid #f4f4f4;border-bottom:1px solid #f4f4f4;border-left:1px solid #f4f4f4;flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column1361_062abd-d2:hover > .kt-inside-inner-col{border-top:1px solid #f89824;border-right:1px 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.wp-block-kadence-advancedheading.kt-adv-heading1361_077a30-f7[data-kb-block=\"kb-adv-heading1361_077a30-f7\"]{padding-bottom:0em;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1361_077a30-f7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1361_077a30-f7[data-kb-block=\"kb-adv-heading1361_077a30-f7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1361_077a30-f7 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1361_077a30-f7[data-kb-block=\"kb-adv-heading1361_077a30-f7\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading1361_077a30-f7, .wp-block-kadence-advancedheading.kt-adv-heading1361_077a30-f7[data-kb-block=\"kb-adv-heading1361_077a30-f7\"]{text-align:center!important;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading1361_077a30-f7, .wp-block-kadence-advancedheading.kt-adv-heading1361_077a30-f7[data-kb-block=\"kb-adv-heading1361_077a30-f7\"]{padding-right:0em;padding-left:0em;text-align:center!important;}}<\/style>\n<p class=\"kt-adv-heading1361_077a30-f7 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading1361_077a30-f7\">Unresolved conflict can cripple a team, but it can also be an opportunity for growth and surprising solutions. <strong>Use this tool to help you team resolve their conflict in a healthy manner that produces positive outcomes.<\/strong><\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns1361_8306cf-5d, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns1361_8306cf-5d, 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.wp-block-kadence-advancedbtn .kb-btn1361_c9c590-ff.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn1361_c9c590-ff.kb-button{color:var(--global-palette3, #1A202C);border-top-color:var(--global-palette3, #1A202C);border-top-style:solid;border-right-color:var(--global-palette3, #1A202C);border-right-style:solid;border-bottom-color:var(--global-palette3, #1A202C);border-bottom-style:solid;border-left-color:var(--global-palette3, #1A202C);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn1361_c9c590-ff.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn1361_c9c590-ff.kb-button:focus{color:var(--global-palette9, #ffffff);background:#f89824;border-top-color:#f89824;border-top-style:solid;border-right-color:#f89824;border-right-style:solid;border-bottom-color:#f89824;border-bottom-style:solid;border-left-color:#f89824;border-left-style:solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn1361_c9c590-ff.kb-button{border-top-color:var(--global-palette3, #1A202C);border-top-style:solid;border-right-color:var(--global-palette3, #1A202C);border-right-style:solid;border-bottom-color:var(--global-palette3, #1A202C);border-bottom-style:solid;border-left-color:var(--global-palette3, #1A202C);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn1361_c9c590-ff.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn1361_c9c590-ff.kb-button:focus{border-top-color:#f89824;border-top-style:solid;border-right-color:#f89824;border-right-style:solid;border-bottom-color:#f89824;border-bottom-style:solid;border-left-color:#f89824;border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn1361_c9c590-ff.kb-button{border-top-color:var(--global-palette3, #1A202C);border-top-style:solid;border-right-color:var(--global-palette3, #1A202C);border-right-style:solid;border-bottom-color:var(--global-palette3, #1A202C);border-bottom-style:solid;border-left-color:var(--global-palette3, #1A202C);border-left-style:solid;margin-bottom:10px;}.wp-block-kadence-advancedbtn .kb-btn1361_c9c590-ff.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn1361_c9c590-ff.kb-button:focus{border-top-color:#f89824;border-top-style:solid;border-right-color:#f89824;border-right-style:solid;border-bottom-color:#f89824;border-bottom-style:solid;border-left-color:#f89824;border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn1361_c9c590-ff kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-outline  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"https:\/\/aspireza.com\/demo\/wp-content\/uploads\/sites\/3\/2024\/07\/Resolving-Conflict.pdf\"><span class=\"kt-btn-inner-text\">DOWNLOAD THE PDF<\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id1361_eba670-ab > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1361_eba670-ab > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1361_eba670-ab > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1361_eba670-ab > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1361_eba670-ab > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id1361_eba670-ab > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1361_eba670-ab alignfull has-kb-palette-62-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column1361_f7e1fd-8c > .kt-inside-inner-col,.kadence-column1361_f7e1fd-8c > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1361_f7e1fd-8c > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1361_f7e1fd-8c > .kt-inside-inner-col{flex-direction:column;}.kadence-column1361_f7e1fd-8c > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1361_f7e1fd-8c > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1361_f7e1fd-8c{position:relative;}.kadence-column1361_f7e1fd-8c, .kt-inside-inner-col > .kadence-column1361_f7e1fd-8c:not(.specificity){margin-top:-6em;}@media all and (max-width: 1024px){.kadence-column1361_f7e1fd-8c > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column1361_f7e1fd-8c, .kt-inside-inner-col > .kadence-column1361_f7e1fd-8c:not(.specificity){margin-top:0em;}}@media all and (max-width: 767px){.kadence-column1361_f7e1fd-8c > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column1361_f7e1fd-8c, .kt-inside-inner-col > .kadence-column1361_f7e1fd-8c:not(.specificity){margin-top:0em;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1361_f7e1fd-8c\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id1361_a27535-30 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1361_a27535-30 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1361_a27535-30 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:0em;padding-right:0em;padding-bottom:2em;padding-left:0em;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1361_a27535-30 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1361_a27535-30 > .kt-row-column-wrap{padding-right:0em;padding-left:0em;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id1361_a27535-30 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1361_a27535-30 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column1361_97a9e8-c4 > .kt-inside-inner-col{padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em;}.kadence-column1361_97a9e8-c4 > .kt-inside-inner-col{box-shadow:0px 6px 14px -4px rgba(0, 0, 0, 0.2);border-top:1px solid #f4f4f4;border-right:1px solid #f4f4f4;border-bottom:1px solid #f4f4f4;border-left:1px solid #f4f4f4;}.kadence-column1361_97a9e8-c4 > .kt-inside-inner-col,.kadence-column1361_97a9e8-c4 > .kt-inside-inner-col:before{border-top-left-radius:5px;border-top-right-radius:5px;border-bottom-right-radius:5px;border-bottom-left-radius:5px;}.kadence-column1361_97a9e8-c4:hover > .kt-inside-inner-col{border-top:1px solid #f89824;border-right:1px solid #f89824;border-bottom:1px solid #f89824;border-left:1px solid #f89824;}.kadence-column1361_97a9e8-c4 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1361_97a9e8-c4 > .kt-inside-inner-col{flex-direction:column;}.kadence-column1361_97a9e8-c4 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1361_97a9e8-c4 > .kt-inside-inner-col{background-color:#fdfdfd;}.kadence-column1361_97a9e8-c4:hover a:hover{color:var(--global-palette1, #3182CE);}.kadence-column1361_97a9e8-c4{position:relative;}.kadence-column1361_97a9e8-c4, .kt-inside-inner-col > .kadence-column1361_97a9e8-c4:not(.specificity){margin-top:0em;}@media all and (max-width: 1024px){.kadence-column1361_97a9e8-c4 > .kt-inside-inner-col{border-top:1px solid #f4f4f4;border-right:1px solid #f4f4f4;border-bottom:1px solid #f4f4f4;border-left:1px solid #f4f4f4;flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column1361_97a9e8-c4:hover > .kt-inside-inner-col{border-top:1px solid #f89824;border-right:1px solid #f89824;border-bottom:1px solid #f89824;border-left:1px solid #f89824;}}@media all and (max-width: 767px){.kadence-column1361_97a9e8-c4 > .kt-inside-inner-col{padding-top:1em;padding-right:0.5em;padding-bottom:1em;padding-left:0.5em;border-top:1px solid #f4f4f4;border-right:1px solid #f4f4f4;border-bottom:1px solid #f4f4f4;border-left:1px solid #f4f4f4;flex-direction:column;justify-content:center;}.kadence-column1361_97a9e8-c4:hover > .kt-inside-inner-col{border-top:1px solid #f89824;border-right:1px solid #f89824;border-bottom:1px solid #f89824;border-left:1px solid #f89824;}.kadence-column1361_97a9e8-c4, .kt-inside-inner-col > .kadence-column1361_97a9e8-c4:not(.specificity){margin-top:0em;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1361_97a9e8-c4 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id1361_1c352f-42 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1361_1c352f-42 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1361_1c352f-42 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:1em;padding-bottom:1em;grid-template-columns:minmax(0, calc(50% - ((var(--global-kb-gap-lg, 4rem) * 1 )\/2)))minmax(0, calc(50% - ((var(--global-kb-gap-lg, 4rem) * 1 )\/2)));}.kb-row-layout-id1361_1c352f-42 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1361_1c352f-42 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id1361_1c352f-42 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1361_1c352f-42 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column1361_1c64a3-7e > .kt-inside-inner-col,.kadence-column1361_1c64a3-7e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1361_1c64a3-7e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1361_1c64a3-7e > .kt-inside-inner-col{flex-direction:column;}.kadence-column1361_1c64a3-7e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1361_1c64a3-7e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1361_1c64a3-7e{position:relative;}@media all and (max-width: 1024px){.kadence-column1361_1c64a3-7e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1361_1c64a3-7e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1361_1c64a3-7e inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1361_a9dc5d-7a, .wp-block-kadence-advancedheading.kt-adv-heading1361_a9dc5d-7a[data-kb-block=\"kb-adv-heading1361_a9dc5d-7a\"]{padding-top:0.3em;padding-bottom:0.3em;padding-left:2em;text-align:left;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1361_a9dc5d-7a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1361_a9dc5d-7a[data-kb-block=\"kb-adv-heading1361_a9dc5d-7a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1361_a9dc5d-7a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1361_a9dc5d-7a[data-kb-block=\"kb-adv-heading1361_a9dc5d-7a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading1361_a9dc5d-7a, .wp-block-kadence-advancedheading.kt-adv-heading1361_a9dc5d-7a[data-kb-block=\"kb-adv-heading1361_a9dc5d-7a\"]{padding-left:0.5em;}}<\/style>\n<h2 class=\"kt-adv-heading1361_a9dc5d-7a wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color has-kb-palette-2-background-color has-background\" data-kb-block=\"kb-adv-heading1361_a9dc5d-7a\">Purpose<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1361_2b58ce-2a, .wp-block-kadence-advancedheading.kt-adv-heading1361_2b58ce-2a[data-kb-block=\"kb-adv-heading1361_2b58ce-2a\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1361_2b58ce-2a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1361_2b58ce-2a[data-kb-block=\"kb-adv-heading1361_2b58ce-2a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1361_2b58ce-2a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1361_2b58ce-2a[data-kb-block=\"kb-adv-heading1361_2b58ce-2a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading1361_2b58ce-2a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1361_2b58ce-2a\">This tool provides teams with principles and practical steps to address and resolve conflict.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1361_1914e8-82, .wp-block-kadence-advancedheading.kt-adv-heading1361_1914e8-82[data-kb-block=\"kb-adv-heading1361_1914e8-82\"]{padding-top:0.3em;padding-bottom:0.3em;padding-left:2em;text-align:left;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1361_1914e8-82 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1361_1914e8-82[data-kb-block=\"kb-adv-heading1361_1914e8-82\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1361_1914e8-82 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1361_1914e8-82[data-kb-block=\"kb-adv-heading1361_1914e8-82\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading1361_1914e8-82, .wp-block-kadence-advancedheading.kt-adv-heading1361_1914e8-82[data-kb-block=\"kb-adv-heading1361_1914e8-82\"]{padding-left:0.5em;}}<\/style>\n<h2 class=\"kt-adv-heading1361_1914e8-82 wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color has-kb-palette-2-background-color has-background\" data-kb-block=\"kb-adv-heading1361_1914e8-82\">Typical scenarios<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>There is unresolved conflict in the team<\/li>\n\n\n\n<li>Team members are avoiding conflict<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n<style>.kadence-column1361_ed8771-5f > .kt-inside-inner-col,.kadence-column1361_ed8771-5f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1361_ed8771-5f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1361_ed8771-5f > .kt-inside-inner-col{flex-direction:column;}.kadence-column1361_ed8771-5f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1361_ed8771-5f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1361_ed8771-5f{position:relative;}@media all and (max-width: 1024px){.kadence-column1361_ed8771-5f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1361_ed8771-5f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1361_ed8771-5f inner-column-2\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1361_2b8f2b-6b, .wp-block-kadence-advancedheading.kt-adv-heading1361_2b8f2b-6b[data-kb-block=\"kb-adv-heading1361_2b8f2b-6b\"]{padding-top:0.3em;padding-bottom:0.3em;padding-left:2em;text-align:left;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1361_2b8f2b-6b mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1361_2b8f2b-6b[data-kb-block=\"kb-adv-heading1361_2b8f2b-6b\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1361_2b8f2b-6b img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1361_2b8f2b-6b[data-kb-block=\"kb-adv-heading1361_2b8f2b-6b\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading1361_2b8f2b-6b, .wp-block-kadence-advancedheading.kt-adv-heading1361_2b8f2b-6b[data-kb-block=\"kb-adv-heading1361_2b8f2b-6b\"]{padding-left:0.5em;}}<\/style>\n<h2 class=\"kt-adv-heading1361_2b8f2b-6b wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color has-kb-palette-2-background-color has-background\" data-kb-block=\"kb-adv-heading1361_2b8f2b-6b\"> Why this is important<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1361_22b515-54, .wp-block-kadence-advancedheading.kt-adv-heading1361_22b515-54[data-kb-block=\"kb-adv-heading1361_22b515-54\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1361_22b515-54 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1361_22b515-54[data-kb-block=\"kb-adv-heading1361_22b515-54\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1361_22b515-54 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1361_22b515-54[data-kb-block=\"kb-adv-heading1361_22b515-54\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading1361_22b515-54 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1361_22b515-54\">A team with unresolved conflict wastes a lot of emotional energy, and the team can be crippled if relationships are damaged in the process. It is uncommon for teams to include team principles and approaches during the conflict, but that is a vital part of keeping the focus on the conflict instead of the individuals.<\/p>\n\n\n\n<p>This tool provides a systematic way for teams to address conflict and manage it in a positive way.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id1361_82869a-31 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1361_82869a-31 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1361_82869a-31 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1361_82869a-31 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1361_82869a-31 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id1361_82869a-31 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1361_82869a-31 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column1361_6161df-af > .kt-inside-inner-col,.kadence-column1361_6161df-af > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1361_6161df-af > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1361_6161df-af > .kt-inside-inner-col{flex-direction:column;}.kadence-column1361_6161df-af > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1361_6161df-af > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1361_6161df-af{position:relative;}@media all and (max-width: 1024px){.kadence-column1361_6161df-af > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1361_6161df-af > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1361_6161df-af inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1361_b76af8-bd, .wp-block-kadence-advancedheading.kt-adv-heading1361_b76af8-bd[data-kb-block=\"kb-adv-heading1361_b76af8-bd\"]{padding-top:0.3em;padding-bottom:0.3em;padding-left:2em;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1361_b76af8-bd mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1361_b76af8-bd[data-kb-block=\"kb-adv-heading1361_b76af8-bd\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1361_b76af8-bd img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1361_b76af8-bd[data-kb-block=\"kb-adv-heading1361_b76af8-bd\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading1361_b76af8-bd, .wp-block-kadence-advancedheading.kt-adv-heading1361_b76af8-bd[data-kb-block=\"kb-adv-heading1361_b76af8-bd\"]{padding-left:0.5em;}}<\/style>\n<h2 class=\"kt-adv-heading1361_b76af8-bd wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color has-kb-palette-2-background-color has-background\" data-kb-block=\"kb-adv-heading1361_b76af8-bd\">The process<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1361_6a02cd-e7, .wp-block-kadence-advancedheading.kt-adv-heading1361_6a02cd-e7[data-kb-block=\"kb-adv-heading1361_6a02cd-e7\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1361_6a02cd-e7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1361_6a02cd-e7[data-kb-block=\"kb-adv-heading1361_6a02cd-e7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1361_6a02cd-e7 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1361_6a02cd-e7[data-kb-block=\"kb-adv-heading1361_6a02cd-e7\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h4 class=\"kt-adv-heading1361_6a02cd-e7 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1361_6a02cd-e7\"><strong>The process for resolving conflict<\/strong><\/h4>\n\n\n<style>.kt-accordion-id1361_ce06bb-67 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:10px;}.kt-accordion-id1361_ce06bb-67 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;background:#ffffff;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id1361_ce06bb-67 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;font-size:18px;line-height:24px;color:#444444;padding-top:14px;padding-right:16px;padding-bottom:14px;padding-left:16px;}.kt-accordion-id1361_ce06bb-67:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id1361_ce06bb-67:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id1361_ce06bb-67:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id1361_ce06bb-67:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id1361_ce06bb-67:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id1361_ce06bb-67 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id1361_ce06bb-67 .kt-blocks-accordion-header:focus-visible{color:#444444;background:#ffffff;border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}.kt-accordion-id1361_ce06bb-67:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id1361_ce06bb-67:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id1361_ce06bb-67:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id1361_ce06bb-67:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id1361_ce06bb-67:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id1361_ce06bb-67:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id1361_ce06bb-67:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id1361_ce06bb-67:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id1361_ce06bb-67:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id1361_ce06bb-67:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id1361_ce06bb-67 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id1361_ce06bb-67 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:#444444;background:#ffffff;border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}.kt-accordion-id1361_ce06bb-67:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id1361_ce06bb-67:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id1361_ce06bb-67:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id1361_ce06bb-67:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id1361_ce06bb-67:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}@media all and (max-width: 1024px){.kt-accordion-id1361_ce06bb-67 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id1361_ce06bb-67 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;}}@media all and (max-width: 1024px){.kt-accordion-id1361_ce06bb-67 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id1361_ce06bb-67 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}}@media all and (max-width: 1024px){.kt-accordion-id1361_ce06bb-67 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id1361_ce06bb-67 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}}@media all and (max-width: 767px){.kt-accordion-id1361_ce06bb-67 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id1361_ce06bb-67 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:10px;}.kt-accordion-id1361_ce06bb-67 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}.kt-accordion-id1361_ce06bb-67 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;}.kt-accordion-id1361_ce06bb-67 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id1361_ce06bb-67 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}.kt-accordion-id1361_ce06bb-67 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id1361_ce06bb-67 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id1361_ce06bb-67 kt-accordion-has-10-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane1361_d0b993-7c\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>ESTABLISH THE KEY PRINCIPLES<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Before starting a conflict resolution conversation, ensure that all team members understand the four key principles. <\/p>\n\n\n\n<p>Whether it\u2019s a structured meeting with the whole team or a short conversation between two team members, these principles should remain top-of-mind throughout the process.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane1361_ed28b4-77\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>PRINCIPLE 1:<\/strong> Stop, breathe and schedule the best time for the conversation<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Wherever possible, avoid starting a conflict resolution process when emotions (especially anger) are running high. The chances of healthy conflict are much lower if the conversations are heated and people are responding from their pain and feelings of being wronged, instead of a calm willingness to resolve the conflict. Give the main parties involved in the conflict time to cool down before getting started.<\/p>\n\n\n\n<p>If the conflict is complex or is around a particularly sticky topic, plan enough time to complete the process. It will take time for all parties to listen properly, and the facilitator might need additional time to manage flaring emotions and find solutions that satisfy all parties. <\/p>\n\n\n\n<p>Even if it is a one-on-one with another team member, make sure you plan enough time to follow the process properly.It might seem obvious but it bears repeating; <strong>the best time is not never.<\/strong> There is a place for postponing conflict resolution (for example, in the middle of a high-pressure sprint, if the conflict isn\u2019t significantly disrupting productivity), but it must be dealt with with at some point.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane1361_b81471-55\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>PRINCIPLE 2:<\/strong> Choose the best approach<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>It is important to identify which conflict management approach is most effective for the specific situation you are dealing with. The nature of the conflict, the number of team members involved, the intensity of emotions and many other factors should play a role in determining your approach.<\/p>\n\n\n\n<p>Also, keep in mind that each member of the team has a preferred style of handling conflict. It is valuable for everyone in the team to be aware of their preferred conflict management style because certain situations will require them to act outside of their preferred style.&nbsp;<\/p>\n\n\n\n<p>The 5 conflict styles are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>compromising,<\/li>\n\n\n\n<li>accommodating,<\/li>\n\n\n\n<li>collaborating,\u00a0<\/li>\n\n\n\n<li>competing and\u00a0<\/li>\n\n\n\n<li>avoiding.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>Download the pdf linked below for a more detailed explanation of each of these conflict styles and when to use which style. Teams that can engage in productive conflict, through continually developing their skills of when to use which conflict management style, will become more unified in their relationships and will be more likely to reach positive outcomes more often.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane1361_85dc61-b2\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>PRINCIPLE 3:<\/strong> Seek a win-win outcome<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>While a win-lose situation is inevitable sometimes, both parties should always be aiming for a win-win outcome, where both parties feel like they got what they wanted out of the conflict and that the best solution was agreed upon.&nbsp;<\/p>\n\n\n\n<p>Even though conflict typically involves opposing ideas, the parties don\u2019t have to be opposed to each other. Conflict resolution can be an excellent tool for building trust and respect while reaching favourable outcomes, but only when the process is handed in a healthy manner.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane1361_be5077-0d\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>PRINCIPLE 4:<\/strong> Learn and grow<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Conflict is data. You can learn a massive amount about yourself, your colleagues and the process or projects you are working on by analysing why and how conflict happens in your team.&nbsp;<\/p>\n\n\n\n<p>To learn and grow from conflict, two important things need to be in place:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>You need to listen well and be receptive to the fact that you might be wrong<\/li>\n\n\n\n<li>You need to ask yourself lots of questions<\/li>\n<\/ol>\n\n\n\n<p>If you are listening to answer or defend yourself, you\u2019ll never hear what the other person is trying to say, and you won\u2019t be able to ask the kinds of questions that lead to valuable lessons. For example, if a team member blew up in your face about a project and now you\u2019re sitting across the table from them, taking the time to figure out what was behind their outburst might reveal that they never feel heard, or are struggling with serious challenges at home, or don\u2019t feel equipped to handle a certain aspect of the project, and so on.<\/p>\n\n\n\n<p>The same is true of yourself. Ask yourself questions \u2014 and don\u2019t just accept the first answer \u2014&nbsp;that help you identify root beliefs, fears and frustrations that might not be immediately apparent to you. A few good questions for this are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What happened in my body when the conflict happened? Are there any other circumstances where I feel the same way?<\/li>\n\n\n\n<li>What thoughts were most prominent during the conflict?<\/li>\n\n\n\n<li>What do I believe about the person or circumstance that drove those thoughts?<\/li>\n\n\n\n<li>Why does this situation or person bother me so much?<\/li>\n\n\n\n<li>If I saw someone else reacting the way I did to this, what would I say to them?<\/li>\n<\/ul>\n\n\n\n<p>Learning and growing from conflict happens when you are willing to listen, engage with and challenge your beliefs about people (including yourself).<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-10 kt-pane1361_a12058-ff\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>STAY CALM AND GO STEP BY STEP<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Once those four principles are clear, it&#8217;s time to engage in the conflict resolution process. Remember, the purpose of this process is to find the best outcome for all parties involved. <\/p>\n\n\n\n<p>If you are one of those parties, keep in mind that you are only one side of the conversation. <\/p>\n\n\n\n<p>If you are the facilitator, your job is to help the parties following the process and ensure the space is healthy. A few guidelines for creating a healthy space in conflict resolution:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Establish the groundrules and boundaries.<\/strong> These might be the guidelines here, or you might have others such as all phones are off, or no using the words always or never. Whatever those rules, make sure everyone understands them and enforce them constantly.<\/li>\n\n\n\n<li><strong>Strictly and aggressively shut down prejudicial or abusive speech.<\/strong> Not only does this kind of behaviour drastically reduce the likelihood of a resolution, it is also typically in contravention of company policy and could result in punitive action. <\/li>\n\n\n\n<li><strong>Facilitate the dialogue.<\/strong> Use open-ended questions, validate emotions, summarise statements and help all parties stay on track and focused on the issue at hand.<\/li>\n\n\n\n<li><strong>Guide the conversation towards mutually beneficial outcomes.<\/strong> The parties in the conversation are probably focused on getting the best outcome for themselves. You should keep your eyes open for any alternative opportunities or solutions that serve both parties or the intended outcome.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane1361_205ba4-b0\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>STEP 1<\/strong>: Tackle the issue, not the person<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Keep people and problems separate.\u00a0Recognize that in many cases the other person is not just \u201cbeing difficult\u201d \u2013 real and valid differences lie behind conflicting positions. By separating the problem from the person, real issues can be debated without damaging working relationships. <\/p>\n\n\n\n<p>As far as possible, make sure that you treat the other calmly and that you try to build mutual respect. Do your best to be courteous to one another and remain constructive under pressure.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane1361_fc4de1-b9\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>STEP 2<\/strong>: Number all the issues and deal with them one by one<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>The conversation can get very messy and confusing if various issues are bundled into one remark. Pull all the issues apart, and list all the various issues at stake. Identify the main issue at hand, and discuss that issue first. Work through all the issues one at a time. <\/p>\n\n\n\n<p>If there isn\u2019t time to deal with everything in one session, schedule another one to resolve outstanding issues if they are volatile enough that the individuals can\u2019t continue the conversation on their own.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane1361_cf4540-91\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>STEP 3<\/strong>: Listen first to understand what each party wants<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Your highest priority when engaging in a conflict conversation should be making sure you understand what the other person wants you to know:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pay attention to the interests that are being presented.\u00a0By listening carefully you will most likely understand why the person is adopting their position.\u00a0<\/li>\n\n\n\n<li>Place a higher priority on understanding the other person before trying to make your point understood.\u00a0<\/li>\n\n\n\n<li>Listen to the feelings of the person. This assures the other person feels heard and understood.\u00a0<\/li>\n\n\n\n<li>Set out the facts,\u00a0agree and establish the objective and observable elements that will have an impact on the decision.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>Summarise and echo what is said. Each party should summarise what they are hearing the other person is saying by completing the sentence:<br>\u201cWhat I am hearing you say is\u2026 Is that correct?\u201d<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane1361_0af4a2-e9\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>STEP 4<\/strong>: Collaborate to find the best solution together<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Explore options together.\u00a0Be open to the idea that a third alternative may exist and that you can get to this idea collaboratively. Ask other team members for assistance if you struggle to find a solution. Shake hands before walking away. Ensure that there are no hard feelings between each other. Thank the other person for engaging in constructive conflict.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id1361_8b113a-a6 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1361_8b113a-a6 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1361_8b113a-a6 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:25px;padding-bottom:24px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1361_8b113a-a6 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1361_8b113a-a6 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id1361_8b113a-a6 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}iframe {  width:100%;  height: 400px;}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1361_8b113a-a6 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column1361_825c63-de > .kt-inside-inner-col,.kadence-column1361_825c63-de > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1361_825c63-de > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1361_825c63-de > .kt-inside-inner-col{flex-direction:column;}.kadence-column1361_825c63-de > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1361_825c63-de > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1361_825c63-de{position:relative;}@media all and (max-width: 1024px){.kadence-column1361_825c63-de > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1361_825c63-de > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1361_825c63-de inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1361_c15313-25, .wp-block-kadence-advancedheading.kt-adv-heading1361_c15313-25[data-kb-block=\"kb-adv-heading1361_c15313-25\"]{padding-top:0.3em;padding-bottom:0.3em;padding-left:2em;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1361_c15313-25 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1361_c15313-25[data-kb-block=\"kb-adv-heading1361_c15313-25\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1361_c15313-25 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1361_c15313-25[data-kb-block=\"kb-adv-heading1361_c15313-25\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading1361_c15313-25, .wp-block-kadence-advancedheading.kt-adv-heading1361_c15313-25[data-kb-block=\"kb-adv-heading1361_c15313-25\"]{padding-left:0.5em;}}<\/style>\n<h2 class=\"kt-adv-heading1361_c15313-25 wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color has-kb-palette-2-background-color has-background\" data-kb-block=\"kb-adv-heading1361_c15313-25\">Resolving Conflict Sample Spreadsheet<\/h2>\n\n\n<style>.kb-row-layout-id1361_1470d7-d3 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1361_1470d7-d3 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1361_1470d7-d3 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0em;padding-bottom:0em;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1361_1470d7-d3 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1361_1470d7-d3 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id1361_1470d7-d3 > .kt-row-column-wrap{row-gap:var(--global-kb-gap-lg, 4rem);grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1361_1470d7-d3 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column1361_9ddf91-1e > .kt-inside-inner-col{padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em;}.kadence-column1361_9ddf91-1e > .kt-inside-inner-col{box-shadow:inset 0px 0px 14px 0px rgba(0, 0, 0, 0.2);}.kadence-column1361_9ddf91-1e > .kt-inside-inner-col,.kadence-column1361_9ddf91-1e > .kt-inside-inner-col:before{border-top-left-radius:3px;border-top-right-radius:3px;border-bottom-right-radius:3px;border-bottom-left-radius:3px;}.kadence-column1361_9ddf91-1e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1361_9ddf91-1e > .kt-inside-inner-col{flex-direction:column;}.kadence-column1361_9ddf91-1e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1361_9ddf91-1e > .kt-inside-inner-col{background-color:#fcfcfc;}.kadence-column1361_9ddf91-1e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1361_9ddf91-1e{position:relative;}@media all and (max-width: 1024px){.kadence-column1361_9ddf91-1e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1361_9ddf91-1e > .kt-inside-inner-col{padding-top:1em;padding-right:0.5em;padding-bottom:1em;padding-left:0.5em;flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1361_9ddf91-1e\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id1361_de73f2-9b > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1361_de73f2-9b > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1361_de73f2-9b > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0em;padding-bottom:0em;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1361_de73f2-9b > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1361_de73f2-9b > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id1361_de73f2-9b > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1361_de73f2-9b alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column1361_e76114-1a > .kt-inside-inner-col{padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em;}.kadence-column1361_e76114-1a > .kt-inside-inner-col{box-shadow:0px 6px 14px -4px rgba(0, 0, 0, 0.2);}.kadence-column1361_e76114-1a > .kt-inside-inner-col,.kadence-column1361_e76114-1a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1361_e76114-1a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1361_e76114-1a > .kt-inside-inner-col{flex-direction:column;}.kadence-column1361_e76114-1a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1361_e76114-1a > .kt-inside-inner-col{background-color:var(--global-palette9, #ffffff);}.kadence-column1361_e76114-1a:hover > .kt-inside-inner-col{background-color:#ffffff;background-image:none;}.kadence-column1361_e76114-1a:hover a:hover{color:var(--global-palette1, #3182CE);}.kadence-column1361_e76114-1a{position:relative;}@media all and (max-width: 1024px){.kadence-column1361_e76114-1a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1361_e76114-1a > .kt-inside-inner-col{padding-top:1em;padding-right:0.5em;padding-bottom:2em;padding-left:0.5em;flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1361_e76114-1a inner-column-1\"><div class=\"kt-inside-inner-col\">\n    <h3 class=\"wpdt-c\"\n        id=\"wdt-table-title-7\">Conflict Resolution<\/h3>\n<div class=\"wpdt-c row wpDataTableContainerSimpleTable wpDataTables wpDataTablesWrapper\n\"\n    >\n        <table id=\"wpdtSimpleTable-7\"\n           style=\"border-collapse:collapse;\n                   border-spacing:0px;\"\n           class=\"wpdtSimpleTable wpDataTable\"\n           data-column=\"3\"\n           data-rows=\"18\"\n           data-wpID=\"7\"\n           data-responsive=\"0\"\n           data-has-header=\"0\">\n\n                    <tbody>        <tr class=\"wpdt-cell-row \" >\n                            <td class=\"wpdt-cell wpdt-bc-F89824 wpdt-bold wpdt-tc-FFFFFF\"\n                                    data-cell-id=\"A1\"\n                data-col-index=\"0\"\n                data-row-index=\"0\"\n                style=\" width:24.235474006116%;                padding:10px;\n                \"\n                >\n                                PRINCIPLES & STEPS                <\/td>\n                                            <td class=\"wpdt-cell wpdt-bc-F89824 wpdt-bold wpdt-tc-FFFFFF\"\n                                    data-cell-id=\"B1\"\n                data-col-index=\"1\"\n                data-row-index=\"0\"\n                style=\" width:28.211009174312%;                padding:10px;\n                \"\n                >\n                                GUIDES                <\/td>\n                                            <td class=\"wpdt-cell wpdt-bc-F89824 wpdt-bold wpdt-tc-FFFFFF\"\n                                    data-cell-id=\"C1\"\n                data-col-index=\"2\"\n                data-row-index=\"0\"\n                style=\" width:47.553516819572%;                padding:10px;\n                \"\n                >\n                                YOUR NOTES                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" style=\"height:52px;\">\n                            <td class=\"wpdt-cell wpdt-align-left wpdt-bold wpdt-merged-cell \"\n                 colspan=\"1\"  rowspan=\"4\"                 data-cell-id=\"A2\"\n                data-col-index=\"0\"\n                data-row-index=\"1\"\n                style=\"                padding:10px;\n                \"\n                >\n                                REMEMBER THE KEY PRINCIPLES                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left\"\n                                    data-cell-id=\"B2\"\n                data-col-index=\"1\"\n                data-row-index=\"1\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Stop and breathe                <\/td>\n                                            <td class=\"wpdt-cell  wpdt-empty-cell \"\n                                    data-cell-id=\"C2\"\n                data-col-index=\"2\"\n                data-row-index=\"1\"\n                style=\"                padding:10px;\n                \"\n                >\n                                                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                        <td class=\"wpdt-cell wpdt-align-left\"\n                                    data-cell-id=\"B3\"\n                data-col-index=\"1\"\n                data-row-index=\"2\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Find the best approach                <\/td>\n                                            <td class=\"wpdt-cell  wpdt-empty-cell \"\n                                    data-cell-id=\"C3\"\n                data-col-index=\"2\"\n                data-row-index=\"2\"\n                style=\"                padding:10px;\n                \"\n                >\n                                                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                        <td class=\"wpdt-cell wpdt-align-left\"\n                                    data-cell-id=\"B4\"\n                data-col-index=\"1\"\n                data-row-index=\"3\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Aim for a win-win                <\/td>\n                                            <td class=\"wpdt-cell  wpdt-empty-cell \"\n                                    data-cell-id=\"C4\"\n                data-col-index=\"2\"\n                data-row-index=\"3\"\n                style=\"                padding:10px;\n                \"\n                >\n                                                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                        <td class=\"wpdt-cell wpdt-align-left\"\n                                    data-cell-id=\"B5\"\n                data-col-index=\"1\"\n                data-row-index=\"4\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Learn and grow                <\/td>\n                                            <td class=\"wpdt-cell  wpdt-empty-cell \"\n                                    data-cell-id=\"C5\"\n                data-col-index=\"2\"\n                data-row-index=\"4\"\n                style=\"                padding:10px;\n                \"\n                >\n                                                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                            <td class=\"wpdt-cell wpdt-align-left wpdt-bold wpdt-bc-FFFBF0 wpdt-merged-cell \"\n                 colspan=\"1\"  rowspan=\"3\"                 data-cell-id=\"A6\"\n                data-col-index=\"0\"\n                data-row-index=\"5\"\n                style=\"                padding:10px;\n                \"\n                >\n                                1.\n  Tackle the issue, not the person                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left wpdt-bc-FFFBF0\"\n                                    data-cell-id=\"B6\"\n                data-col-index=\"1\"\n                data-row-index=\"5\"\n                style=\"                padding:10px;\n                \"\n                >\n                                State: \u201cWe are not here to sort out each other but to solve the disagreement for the benefit of both and for the benefit of the team\u201d                <\/td>\n                                            <td class=\"wpdt-cell wpdt-bc-FFFBF0 wpdt-empty-cell \"\n                                    data-cell-id=\"C6\"\n                data-col-index=\"2\"\n                data-row-index=\"5\"\n                style=\"                padding:10px;\n                \"\n                >\n                                                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                        <td class=\"wpdt-cell wpdt-align-left wpdt-bc-FFFBF0\"\n                                    data-cell-id=\"B7\"\n                data-col-index=\"1\"\n                data-row-index=\"6\"\n                style=\"                padding:10px;\n                \"\n                >\n                                    A says: I see the issue as\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026..                <\/td>\n                                            <td class=\"wpdt-cell wpdt-bc-FFFBF0 wpdt-empty-cell \"\n                                    data-cell-id=\"C7\"\n                data-col-index=\"2\"\n                data-row-index=\"6\"\n                style=\"                padding:10px;\n                \"\n                >\n                                                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                        <td class=\"wpdt-cell wpdt-align-left wpdt-bc-FFFBF0\"\n                                    data-cell-id=\"B8\"\n                data-col-index=\"1\"\n                data-row-index=\"7\"\n                style=\"                padding:10px;\n                \"\n                >\n                                B says: I see the issue as\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026..                <\/td>\n                                            <td class=\"wpdt-cell wpdt-bc-FFFBF0 wpdt-empty-cell \"\n                                    data-cell-id=\"C8\"\n                data-col-index=\"2\"\n                data-row-index=\"7\"\n                style=\"                padding:10px;\n                \"\n                >\n                                                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                            <td class=\"wpdt-cell wpdt-align-left wpdt-bold wpdt-bc-FDFFEC wpdt-merged-cell \"\n                 colspan=\"1\"  rowspan=\"4\"                 data-cell-id=\"A9\"\n                data-col-index=\"0\"\n                data-row-index=\"8\"\n                style=\"                padding:10px;\n                \"\n                >\n                                2. Number the issues                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left wpdt-bc-FDFFEC\"\n                                    data-cell-id=\"B9\"\n                data-col-index=\"1\"\n                data-row-index=\"8\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Unpack the conflict, list and prioritise all the issues raised                <\/td>\n                                            <td class=\"wpdt-cell wpdt-bc-FDFFEC wpdt-empty-cell \"\n                                    data-cell-id=\"C9\"\n                data-col-index=\"2\"\n                data-row-index=\"8\"\n                style=\"                padding:10px;\n                \"\n                >\n                                                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                        <td class=\"wpdt-cell wpdt-align-left wpdt-bc-FDFFEC\"\n                                    data-cell-id=\"B10\"\n                data-col-index=\"1\"\n                data-row-index=\"9\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Issue 1 \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026..                <\/td>\n                                            <td class=\"wpdt-cell wpdt-bc-FDFFEC wpdt-empty-cell \"\n                                    data-cell-id=\"C10\"\n                data-col-index=\"2\"\n                data-row-index=\"9\"\n                style=\"                padding:10px;\n                \"\n                >\n                                                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                        <td class=\"wpdt-cell wpdt-align-left wpdt-bc-FDFFEC\"\n                                    data-cell-id=\"B11\"\n                data-col-index=\"1\"\n                data-row-index=\"10\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Issue 2 \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026..                <\/td>\n                                            <td class=\"wpdt-cell wpdt-bc-FDFFEC wpdt-empty-cell \"\n                                    data-cell-id=\"C11\"\n                data-col-index=\"2\"\n                data-row-index=\"10\"\n                style=\"                padding:10px;\n                \"\n                >\n                                                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                        <td class=\"wpdt-cell wpdt-align-left wpdt-bc-FDFFEC\"\n                                    data-cell-id=\"B12\"\n                data-col-index=\"1\"\n                data-row-index=\"11\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Issue 3 \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026..                <\/td>\n                                            <td class=\"wpdt-cell wpdt-bc-FDFFEC wpdt-empty-cell \"\n                                    data-cell-id=\"C12\"\n                data-col-index=\"2\"\n                data-row-index=\"11\"\n                style=\"                padding:10px;\n                \"\n                >\n                                                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                            <td class=\"wpdt-cell wpdt-align-left wpdt-bold wpdt-bc-F5FFFE wpdt-merged-cell \"\n                 colspan=\"1\"  rowspan=\"2\"                 data-cell-id=\"A13\"\n                data-col-index=\"0\"\n                data-row-index=\"12\"\n                style=\"                padding:10px;\n                \"\n                >\n                                3. Listen first to\n  understand what each party wants                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left wpdt-bc-F5FFFE\"\n                                    data-cell-id=\"B13\"\n                data-col-index=\"1\"\n                data-row-index=\"12\"\n                style=\"                padding:10px;\n                \"\n                >\n                                A says: What I am hearing you say is \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026..                <\/td>\n                                            <td class=\"wpdt-cell wpdt-bc-F5FFFE wpdt-empty-cell \"\n                                    data-cell-id=\"C13\"\n                data-col-index=\"2\"\n                data-row-index=\"12\"\n                style=\"                padding:10px;\n                \"\n                >\n                                                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                        <td class=\"wpdt-cell wpdt-align-left wpdt-bc-F5FFFE\"\n                                    data-cell-id=\"B14\"\n                data-col-index=\"1\"\n                data-row-index=\"13\"\n                style=\"                padding:10px;\n                \"\n                >\n                                B says: What I am hearing you say is \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026..                <\/td>\n                                            <td class=\"wpdt-cell wpdt-bc-F5FFFE wpdt-empty-cell \"\n                                    data-cell-id=\"C14\"\n                data-col-index=\"2\"\n                data-row-index=\"13\"\n                style=\"                padding:10px;\n                \"\n                >\n                                                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                            <td class=\"wpdt-cell wpdt-align-left wpdt-bold wpdt-bc-FFFAFA wpdt-merged-cell \"\n                 colspan=\"1\"  rowspan=\"4\"                 data-cell-id=\"A15\"\n                data-col-index=\"0\"\n                data-row-index=\"14\"\n                style=\"                padding:10px;\n                \"\n                >\n                                4. Collaborate to find the\n  best solution together                <\/td>\n                                            <td class=\"wpdt-cell wpdt-align-left wpdt-bc-FFFAFA\"\n                                    data-cell-id=\"B15\"\n                data-col-index=\"1\"\n                data-row-index=\"14\"\n                style=\"                padding:10px;\n                \"\n                >\n                                List the solutions and choose the best one together. If you can't agree, look for a compromised solution. If you still can't agree, ask a team member to help.                <\/td>\n                                            <td class=\"wpdt-cell wpdt-bc-FFFAFA wpdt-empty-cell \"\n                                    data-cell-id=\"C15\"\n                data-col-index=\"2\"\n                data-row-index=\"14\"\n                style=\"                padding:10px;\n                \"\n                >\n                                                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                        <td class=\"wpdt-cell wpdt-align-left wpdt-bc-FFFAFA\"\n                                    data-cell-id=\"B16\"\n                data-col-index=\"1\"\n                data-row-index=\"15\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Possible solution A \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026..                <\/td>\n                                            <td class=\"wpdt-cell wpdt-bc-FFFAFA wpdt-empty-cell \"\n                                    data-cell-id=\"C16\"\n                data-col-index=\"2\"\n                data-row-index=\"15\"\n                style=\"                padding:10px;\n                \"\n                >\n                                                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                        <td class=\"wpdt-cell wpdt-align-left wpdt-bc-FFFAFA\"\n                                    data-cell-id=\"B17\"\n                data-col-index=\"1\"\n                data-row-index=\"16\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Possible solution B \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026..                <\/td>\n                                            <td class=\"wpdt-cell wpdt-bc-FFFAFA wpdt-empty-cell \"\n                                    data-cell-id=\"C17\"\n                data-col-index=\"2\"\n                data-row-index=\"16\"\n                style=\"                padding:10px;\n                \"\n                >\n                                                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                        <td class=\"wpdt-cell wpdt-align-left wpdt-bc-FFFAFA\"\n                                    data-cell-id=\"B18\"\n                data-col-index=\"1\"\n                data-row-index=\"17\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Possible solution C \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026..                <\/td>\n                                            <td class=\"wpdt-cell wpdt-bc-FFFAFA wpdt-empty-cell \"\n                                    data-cell-id=\"C18\"\n                data-col-index=\"2\"\n                data-row-index=\"17\"\n                style=\"                padding:10px;\n                \"\n                >\n                                                <\/td>\n                                        <\/tr>\n                    <\/table>\n<\/div><style id='wpdt-custom-style-7'>\n.wpdt-bc-F89824 { background-color: #F89824 !important;}\n.wpdt-tc-FFFFFF { color: #FFFFFF !important;}\n.wpdt-bc-FFFBF0 { background-color: #FFFBF0 !important;}\n.wpdt-bc-FDFFEC { background-color: #FDFFEC !important;}\n.wpdt-bc-F5FFFE { background-color: #F5FFFE !important;}\n.wpdt-bc-FFFAFA { background-color: #FFFAFA !important;}\n<\/style>\n\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id1361_8f5378-d3 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1361_8f5378-d3 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1361_8f5378-d3 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1361_8f5378-d3 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1361_8f5378-d3 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id1361_8f5378-d3 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1361_8f5378-d3 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column1361_e2584b-a2 > .kt-inside-inner-col,.kadence-column1361_e2584b-a2 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1361_e2584b-a2 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1361_e2584b-a2 > .kt-inside-inner-col{flex-direction:column;}.kadence-column1361_e2584b-a2 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1361_e2584b-a2 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1361_e2584b-a2{position:relative;}@media all and (max-width: 1024px){.kadence-column1361_e2584b-a2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1361_e2584b-a2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1361_e2584b-a2 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1361_b81663-9f, .wp-block-kadence-advancedheading.kt-adv-heading1361_b81663-9f[data-kb-block=\"kb-adv-heading1361_b81663-9f\"]{padding-top:0.3em;padding-bottom:0.3em;padding-left:2em;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1361_b81663-9f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1361_b81663-9f[data-kb-block=\"kb-adv-heading1361_b81663-9f\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1361_b81663-9f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1361_b81663-9f[data-kb-block=\"kb-adv-heading1361_b81663-9f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading1361_b81663-9f, .wp-block-kadence-advancedheading.kt-adv-heading1361_b81663-9f[data-kb-block=\"kb-adv-heading1361_b81663-9f\"]{padding-left:0.5em;}}<\/style>\n<h2 class=\"kt-adv-heading1361_b81663-9f wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color has-kb-palette-2-background-color has-background\" data-kb-block=\"kb-adv-heading1361_b81663-9f\">Download resources<\/h2>\n\n\n<style>.kb-row-layout-id1361_362377-8d > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1361_362377-8d > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1361_362377-8d > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id1361_362377-8d > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1361_362377-8d > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id1361_362377-8d > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1361_362377-8d alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column1361_667cc4-6f > .kt-inside-inner-col,.kadence-column1361_667cc4-6f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1361_667cc4-6f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1361_667cc4-6f > .kt-inside-inner-col{flex-direction:column;}.kadence-column1361_667cc4-6f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1361_667cc4-6f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1361_667cc4-6f{position:relative;}@media all and (max-width: 1024px){.kadence-column1361_667cc4-6f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1361_667cc4-6f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1361_667cc4-6f inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedbtn.kb-btns1361_bac349-fa{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns1361_bac349-fa .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns1361_bac349-fa\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn1361_e5651c-96.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn1361_e5651c-96.kb-button{color:var(--global-palette3, #1A202C);border-top-color:var(--global-palette3, #1A202C);border-top-style:solid;border-right-color:var(--global-palette3, #1A202C);border-right-style:solid;border-bottom-color:var(--global-palette3, #1A202C);border-bottom-style:solid;border-left-color:var(--global-palette3, #1A202C);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn1361_e5651c-96.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn1361_e5651c-96.kb-button:focus{color:var(--global-palette9, #ffffff);background:#f89824;border-top-color:#f89824;border-top-style:solid;border-right-color:#f89824;border-right-style:solid;border-bottom-color:#f89824;border-bottom-style:solid;border-left-color:#f89824;border-left-style:solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn1361_e5651c-96.kb-button{border-top-color:var(--global-palette3, 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#1A202C);border-bottom-style:solid;border-left-color:var(--global-palette3, #1A202C);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn1361_e5651c-96.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn1361_e5651c-96.kb-button:focus{border-top-color:#f89824;border-top-style:solid;border-right-color:#f89824;border-right-style:solid;border-bottom-color:#f89824;border-bottom-style:solid;border-left-color:#f89824;border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn1361_e5651c-96 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-outline  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"https:\/\/aspireza.com\/demo\/wp-content\/uploads\/sites\/3\/2024\/07\/Resolving-Conflict.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"kt-btn-inner-text\">DOWNLOAD THE PDF<\/span><\/a><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column1361_80f069-c4 > .kt-inside-inner-col,.kadence-column1361_80f069-c4 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1361_80f069-c4 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1361_80f069-c4 > .kt-inside-inner-col{flex-direction:column;}.kadence-column1361_80f069-c4 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1361_80f069-c4 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1361_80f069-c4{position:relative;}@media all and (max-width: 1024px){.kadence-column1361_80f069-c4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1361_80f069-c4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1361_80f069-c4 inner-column-2\"><div 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#ffffff);background:#f89824;border-top-color:#f89824;border-top-style:solid;border-right-color:#f89824;border-right-style:solid;border-bottom-color:#f89824;border-bottom-style:solid;border-left-color:#f89824;border-left-style:solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn1361_553f1f-3b.kb-button{border-top-color:var(--global-palette3, #1A202C);border-top-style:solid;border-right-color:var(--global-palette3, #1A202C);border-right-style:solid;border-bottom-color:var(--global-palette3, #1A202C);border-bottom-style:solid;border-left-color:var(--global-palette3, #1A202C);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn1361_553f1f-3b.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn1361_553f1f-3b.kb-button:focus{border-top-color:#f89824;border-top-style:solid;border-right-color:#f89824;border-right-style:solid;border-bottom-color:#f89824;border-bottom-style:solid;border-left-color:#f89824;border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn1361_553f1f-3b.kb-button{border-top-color:var(--global-palette3, #1A202C);border-top-style:solid;border-right-color:var(--global-palette3, #1A202C);border-right-style:solid;border-bottom-color:var(--global-palette3, #1A202C);border-bottom-style:solid;border-left-color:var(--global-palette3, #1A202C);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn1361_553f1f-3b.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn1361_553f1f-3b.kb-button:focus{border-top-color:#f89824;border-top-style:solid;border-right-color:#f89824;border-right-style:solid;border-bottom-color:#f89824;border-bottom-style:solid;border-left-color:#f89824;border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn1361_553f1f-3b kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-outline  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"https:\/\/aspireza.com\/demo\/wp-content\/uploads\/sites\/3\/2024\/07\/Resolving-Conflict-Template.xlsx\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"kt-btn-inner-text\">DOWNLOAD THE SPREADSHEET<\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Resolving CONFLICT A TEAM TOOL: COMPETENCE &amp; PERFORMANCE Unresolved conflict can cripple a team, but it can also be an opportunity for growth and surprising solutions. Use this tool to help you team resolve their conflict in a healthy manner that produces positive outcomes. Purpose This tool provides teams with principles and practical steps to&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":50,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-1361","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aspireza.com\/demo\/wp-json\/wp\/v2\/pages\/1361","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aspireza.com\/demo\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aspireza.com\/demo\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aspireza.com\/demo\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aspireza.com\/demo\/wp-json\/wp\/v2\/comments?post=1361"}],"version-history":[{"count":3,"href":"https:\/\/aspireza.com\/demo\/wp-json\/wp\/v2\/pages\/1361\/revisions"}],"predecessor-version":[{"id":1367,"href":"https:\/\/aspireza.com\/demo\/wp-json\/wp\/v2\/pages\/1361\/revisions\/1367"}],"up":[{"embeddable":true,"href":"https:\/\/aspireza.com\/demo\/wp-json\/wp\/v2\/pages\/50"}],"wp:attachment":[{"href":"https:\/\/aspireza.com\/demo\/wp-json\/wp\/v2\/media?parent=1361"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}